Items may be returned to us within 30 days of purchase. Please note that shipping charges are not refundable unless the return is due to our error. Any returned merchandise must be undamaged and unused with all original packaging. •All sales are final on Special orders and personalized items no return or exchange. •No return or exchange on all seasonal or holiday items. •No return or exchange on sale items. •All exchange must be approved with store manager. Returns should be sent to Mitzvahland 16733 Ventura Blvd. Encino, California 91436. Please enclose the packing slip/invoice and a letter explaining the reason for your return. Due to the special nature of some of our products, involving issues such as hygiene and Jewish law, as well as seasonality, there are several exceptions to the general policy of accepting returns. These include 1) Shofars - we will only accept returns on shofars that are defective or cracked. All shofars are carefully inspected before shipping. 2) Mezuzahs & Tefillin - Once a Mezuzah is rolled or Teffilin opened we cannot assume responsibility for returns. 3) Lulov and Esrog Sets. Due to their perishable nature and seasonality, all sales are final.

We ship all our packages via UPS / Fedex. All packages are shipped with proper packaging and insurance. All shipping charges are based upon weight and dimention. Orders can be expected to be delivered between 2-8 business days (unless you request next day, 2nd day or 3 day select air shipping). Orders are shipped promptly, usually within 24 hours of receiving the order (unless an item is on backorder), besides weekends and legal holidays when there is no UPS / Fedex service. You will receive a confirmation of your order, when your order is processed.