Lulav and Etrog Israeli

Failed to ship extra aravot as ordered . The one aravot pack that shipped was completely pasal as for stem entirely

The website is NOT clear about how you may end up with an etrog that is Green, not yellow. The response from the company was that even if green, it is kosher, which while that may be technically correct, etrogim are traditionally yellow in color for the holiday, not green. All images on the website indicate yellow, and that is what was expected. They offered a $20 refund, but not a replacement, so I've needed to order a separate one from somewhere else. I suggest the website is updated to clarify that green may be what they ship you.

everything was great except the willow was dried out and lost its leaves
Etrog was excellent

Perfectly packed and protected. Prompt shipping. High-quality product. Congratulations!

The first lulav arrived with a lot of browning and the koishele was moldy. Mitzvahland shipped me a replacement lulav in record time! It arrived in good condition and just in time for Erev Sukkot! I was please it arrived in time! Everything worked out! Barukh HaShem!!!

Fast shipping, arrived in plenty of time for Sukkot. The quality is excellent. While one of the etrogim arrived a little green it yellowed beautifully by the time the holiday arrived. Product was well packaged. No spoilage or damage. Both sets are still intact. Happy customer. Todah!

Delivery final arrived in the hot late afternoon sun and heat. Not good for a perishable item.

Shalom,

I am writing to you with sincere disappointment regarding the Arba Minim order I received from you this year.

Unfortunately, almost everything arrived either extremely dry or already beginning to rot. The aravot lost most of their leaves, turned dark, and deteriorated very quickly. The lulav was completely dry. After only two days, the condition of the set became so poor that I honestly felt embarrassed to bring it into the synagogue and use it in front of my congregation.

The hadassim were the only part that was reasonably good. The etrogim were also disappointing, as most of them were very green.

I fully understand that these are natural products and that some variation is unavoidable. But this was far beyond normal variation. These are items purchased specifically for a sacred mitzvah, and I believe they should be carefully inspected before being sent to customers.

I am not writing this simply out of anger. I am writing because I am genuinely hurt and disappointed. We are brothers, and especially when we provide something intended for the fulfillment of a mitzvah, there should be honesty, responsibility, care, and respect toward one another.

Sadly, most of what I received became unusable. It was especially painful for me as a rabbi to stand before my congregation with Arba Minim in such a condition.

After this experience, it will be very difficult for me to order from you again unless I can be confident that your quality control and inspection process will change.

I sincerely ask you to take this matter seriously and examine what happened.

With respect and sincere concern, Boruch Tsiprush

Delivery was as promised for free in 3 days. Everything was beautiful, would have preferred a yellow esrog, however was halachically perfect.

Lulav and Etrog Israeli

My orders were delivered on time. Thank you for your fast and efficient service. They arrived in very good condition still fresh.

Great purchase

Beautiful

Gorgeous! Fast delivery, packaged with care, and looks beautiful!

Received on time.l The etrog was one of the most beautiful I’ve had. Everything was fresh and well packaged.

Thank you for the perfect Lulav and Ethrog. The package arrived timely and was so beautifully and carefully packaged.

Terrific quality product, great customer service and timely shipping!

Arrived at the perfect time and in perfect condition. This is the second year we have ordered our Lulav and Etrog from Mitzvahland and definitely recommend.

very nice set was delivered on time

The order was perfect, no complaints

This item I purchased was in great condition. The staff was amazing with putting it together for me and providing me with the prayers.

The product came quickly. It was so securely packaged that none of the leaves had fallen off the branches nor could it move around in the packing box. It also looks beautiful. I will be purchasing these again every Succhkot from now on.

Love the quality of everything that I received in my Lulav and Ertog, but Willow wasn't in great shape. Maybe shipping the willow in water tube stems and not freezing for shipping may help. All in all, I'm very happy with the overall quality, and I especially like Mitsvaland's customer service.

The Lulav and Etrog arrived intact despite the box being broken. All contents were there and are beautiful! I would buy another set from you next year. We are happy with the set. Thank you Mitzvahland!

Speedy delivery very fresh! Wonderful smelling Estrog! Beautiful,, such a beautiful piece of The Word! Thank HaShem! Thank Mitzahland!

Always fresh. Thank you.

I just left a review, and thought, why don’t I look for a phone number. I found it and the gentleman who answered was so nice. He made sure that I was taken care of and then offered me a refund. Will definitely use Mitzvahland again. Thank you!

They arrived in excellent condition, and right on time, not too early, and not too late to celebrate the Feast of Tabernacles!

Lulav and Etrog Israeli

Arrived on time