Bamboo poles 12 ft. long x 1-1/4 in. (Package of 25)

I was disappointed that this year, we didn't get any help tying the large package of 25 bamboos in our van, it was just pushed inside and it rested on the right side view mirror and then the employees left us alone to manage on our own. the young boy who met us when we arrived, removed his face mask to speak to us at close range. The bamboo themselves were lighter than previous ones and we noted that they made popping sound when the sun heated them, which startled us. We had had much more considerate service in previous years, where the person secure the bamboos inside our car with tape, place a red tape on the part that was sticking out and made sure it was safe to drive with it; but it was just pure cold business and not a good business manner either. As we were struggling to lift the heavy package and tie it with a rope and remove it from the side mirror, for we were afraid it was going to break, someone came and said that the parking lot where Mitzvahland had loaded the package belong to a different business and to move our van right away, we couldn't because the heavy package was resting on the side mirror.